If generative artificial intelligences, like ChatGPT, are already widely used tools by common users and professionals, AI Agents have arrived to provide a big upgrade, especially in the corporate environment. But what are AI Agents, and how do they boost productivity and reduce costs in companies? That’s what we are about to find out below:
What are AI Agents and how do they work?
They are software programs that interact with their environment autonomously, collecting data and using it to perform self-determined tasks to achieve predetermined goals. Generally, a user sets this goal, but it is the AI agent that decides how to achieve it, selecting the best actions for this purpose and automating various processes along the way. For a practical example: an AI agent working in customer service for an insurance company could ask several questions to the claimant when activated and, based on the answers, search for information in the company’s database and formulate a response to the customer’s inquiry.
Increased Productivity: How AI Agents Transform Companies
When we look at the corporate environment, we can consider AI Agents as an evolution of intelligent chats like OpenAI’s ChatGPT or Google’s Gemini. In this cases, being designed for specific purposes and operating in specific data scenarios, can significantly boost productivity in companies. This happens, for instance, through the automation of repetitive tasks, as AI Agents are capable of automating daily activities such as data entry, report generation, meeting scheduling, and minute-taking, as well as analyzing and extracting key information from documents. This allows employees to focus on more strategic activities, leaving the operational tasks to the AI Agent.
Cost Reduction: The Impact of AI Agents on Company Finances
Cost reduction through AI Agents can occur in various ways. In areas such as customer service, they can lower the operational costs of a call center by resolving simpler issues that were previously handled by a human agent, who can now focus solely on more complex requests. This allows for a leaner and more strategic headcount. In the Marketing field, an AI Agent can reduce customer acquisition costs by improving campaign segmentation and personalization.
Read more
- AI in Businesses: How to Implement It?
- The impact of Artificial Intelligence on the Job Market
- Process automation with AI: optimize business operations
In the HR sector, this technology can reduce the time and cost of hiring by automating processes such as recruitment, selection, and productivity monitoring. When implemented in financial institutions, an AI Agent can generate significant savings by automatically monitoring financial transactions, identifying unnecessary departmental expenses, spotting cost-saving opportunities, and detecting fraudulent operations, preventing multimillion-dollar losses. In the Logistics area, a well-trained AI Agent can optimize routes, enabling fuel savings, and perform intelligent inventory management by predicting demand cycles, avoiding product shortages or surpluses. Finally, in industries, an AI Agent analyzes large volumes of data to identify bottlenecks and redundancies in manufacturing processes, as well as prevent waste in business processes. Additionally, it can be programmed to monitor equipment and predict failures before they occur, allowing for preventive maintenance, which is much more cost-effective.
And if your company wants to enjoy all the advantages of process automation brought by AI Agents, book a free Pipefy demo and discover how this technology can transform your operations.
