The financial sector is one of the most suitable fields for the use of Artificial Intelligence due to its data processing power and analytical capabilities. And AI Agents for banks are already a reality in this field. But how are they transforming this area?
AI Agents reduce banking process friction
- They automate repetitive tasks, performing functions such as account opening and credit line approvals in just a few seconds;
- They can also process documents almost instantly through technologies like OCR, which enables optical character recognition;
- The solution also performs automatic analysis of financial data, eliminating human errors, and enabling faster decision-making with safer and more efficient processes;
They make banking processes more secure
- They perform real-time monitoring of transactions and can detect activities considered suspicious;
- AI Agents also monitor checking accounts and credit cards, analyzing behavior patterns and blocking transactions if they do not align with the customer’s profile, preventing thousands of fraud cases;
- The financial sector also uses AI for facial recognition and advanced biometrics, ensuring more secure authentication for account holders. Additionally, artificial intelligence is also used to combat cyberattacks.
AI Agents enhance customer service and experience
- Intelligent chatbots can provide 24/7 customer support and resolve less complex queries before involving a human attendant;
- AI Agents also review the customer’s history to deliver personalized service and analyze their sentiments during interactions to improve their experience;
- They can also be used in voice calls for automated yet more humanized phone support;
- AI Agents can process payments and transfers for account holders automatically, as well as perform transactions through facial recognition and biometrics, eliminating the need for passwords and physical cards.
Quickness in credit analysis and risk management
- AI Agents can evaluate credit lines more accurately through a deeper analysis of a large volume of data;
- They also create predictive risk analysis models, enabling banks to grant credit more securely. AI Agents can even identify the risk of default before payment delays occur;
- By analyzing the profile and history of customers, AI Agents can customize loan and financing offers to better meet the needs of account holders.
Read more:
- How to choose an AI Agent for your company?
- AI Agents: boost productivity and reduce costs in your company
- How AI Agents can optimize sales processes
AI Agents can recommend investments and financial analysis
- Through investment robots, AI Agents analyze customer profiles and recommend investments that align with their profiles;
- AI Agents also perform predictive market analyses to guide investors and personalize investment portfolios according to each customer’s financial goals;
- Using AI Agents, customers gain access to automatically generated reports as well as insights for wealth managers.
If your company wants to enjoy all the advantages of process automation brought by AI Agents, book a free Pipefy demo and discover how this technology can transform your operations.
