Customer Support

Boost your customers' support experience with Pipefy CS

Resolve tickets fast and provide the best support experience with Pipefy customer support software.

Build a support process that scales your CS operations

From receiving to resolving requests, Pipefy customer support automation software lowers response time and cut costs. Address each ticket rapidly and accurately while your customer base grows.

Find more time to focus on customer satisfaction

Centralize customer history and information

Ensure high-quality service for every new ticket

Focus on what really matters: your clients. Pipefy customer support software does all the rest

Make a great first impression with Pipefy CS

Automation Rules

Automatically assign and notify people based on the type of ticket. If necessary, escalate the ticket to other teams. Easily scale your customer service operation as the customer base grows.

Database

Centralize all customer information and history in one place. The database allows you to easily access customer data and previous tickets to provide the best support experience.

SLA Alerts

Create service level agreements for each step of your customer support service. Be on top of each due date and be able to measure the team’s efficiency.

Measure to Improve

Easily create reports to measure your service quality levels. How many tickets are going beyond the SLAs? What issues take longer to solve? Use data from Pipefy customer support software to improve your operations.

Process Connections

Integrate your whole customer service department. From customer onboarding to customer feedback, or from support to a satisfaction survey.

Labels and Filters

Categorize types of support tickets: from customer issues to the most common doubts. Filter and predict customer problems before they escalate.

See why CS managers all over the world trust Pipefy

Check out our customer case studies

With Pipefy, our technical customer support process is faster and has clearer rules. We can simply look at the dashboard to see which support requests are going beyond our service-level agreements.”

Ilyana Nazirah Rozaini

Digitization Program Specialist at GE Healthcare

Pipefy customer support software helps our team manage our processes with customers more effectively. It's easy to create flexible processes and assign specific people to a certain step. A feature we particularly like is being able to send an email after the card has completed its cycle so everyone involved is aware of the status.”

Oscar Oliva

Reviewer at G2

With Pipefy I can improve my customer onboarding process experience on a daily basis because I have a timeline of what happened to each customer, who helped, when, etc. Now I know exactly why a client is delayed and who is responsible for what. Also, I can easily find all the history of this client. From a manager’s perspective, it's a great way of improving our customer experience.”

Marcelo Bentivoglio

CEO at Banfox

We like the several combinations that it allows you to do, besides the awesome UI. We use Pipefy to control all of our service desk tickets, and several of those have pretty detailed needs, and Pipefy helps us a lot with that.

Bruno Andrade Santos

Data Engineer at InfoPrice

Pipefy allows us to make the whole team stick to a standard workflow, and reduce the overhead of managing processes. It is easy to implement and end-users in the organization can use it effortlessly once they understand the basic concept with minimal effort

Ujjwal Singh

Coder at WCode

How GE Healthcare Improved CSAT Rates with Pipefy

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