IT Service Management

Overcome increasing ticket volume with fast-to-deploy IT Service Management (ITSM) automation

Meet your SLA and NPS goals with the IT Service Management software that takes manual, unnecessary work out of your hands and helps you deliver excellent service experiences.

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Manage your IT operation and hit your SLAs seamlessly

Triage and assign tickets to solve the most critical issues first

Don't ever miss a deadline: Pipefy is the ITSM tool that triages and routes incoming requests according to your pre-defined business rules.

Identify top offenders and automate their resolutions

Spot and solve the root of all recurrent problems coming to your team with robust and customizable dashboards and reports.

Automate routing to escape the “unassigned tickets” limbo

Streamline your IT Service Management (ITSM) by automatically sending the incoming tickets to the team member with proper skills to resolve them.

Create workflows in minutes, insights in seconds

Pipefy AI creates custom processes instantly; all you have to do is ask! Increase your decision-making power by requesting data and information to reveal trends and strategic insights.

Meet Pipefy AI

Triage and prioritize urgent tickets according to your ITSM rules

Automate the triage of incoming tickets by creating a smart queue that solves the time-sensitive issues first. Set assignment rules to automate routing and eliminate the “unassigned ticket” limbo from your team's routine.

Track top offenders and act on root causes to make the service effective

Use intuitive dashboards and reports to identify top offenders and common incidents, and resolve root causes once and for all. Leverage real-time data to lower SLAs and improve NPS by spotting recurrent issues and automating their resolutions.

Centralize requests from multiple sources in an omnichannel solution

Integrate all incoming requests channels, provide a seamless experience for the IT customer, and increase NPS. Pipefy is the ITSM platform that allows teams to handle all tickets in a single screen, increasing productivity and keeping SLAs under control.

Get a pre-built service catalog and ITIL compliant processes

Achieve all operational goals with IT Service Management automation

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True impact you can measure and display

75%

Faster SLA

From 4 days to 1

239%

Return over Investment (ROI)

Average customers' ROI

2-6 weeks

Pipefy's deployment time

Average reported by customers

Since we implemented Pipefy, we have been able to control and automate many processes... our efficiency increased between 30 - 40% with Pipefy implementation.”

Uelinton Santos

COO at The99

Pipefy is highly customizable by the user, no developers required. It has one of the most robust tool sets out-of-box in its segment (I'm looking at automation, sophisticated input forms, and databases).”

Bojan Savic

Manager - Channel Digital Transformation at TELUS

An easy software, where you can create your own process, customizing all the fields and giving your personality to it without the need of any technical support. This accelerates a lot of evolution and gives flexibility to the team.”

Allan Vinicius Silva

Buyer at Electrolux

For Pipefy, security is paramount

Establish an efficient IT Service Desk in no time