Service Desk Free Template

Integrate all channels through which tickets arrive, improving the requester’s experience. With Pipefy, you manage tickets on a single screen, increasing your team’s productivity and efficiency.

Use intuitive dashboards and reports to identify key issues and incidents, resolving their causes at once.

Automate the screening of tickets that arrive at the Service Desk, creating a smart queue to first resolve the most urgent issues.

With this service desk template, collect key information quickly and error-free so the IT team can start screening and assigning requests. Gain full visibility over priority deliveries and their due dates.

If necessary, you can escalate urgent deliverables to members of other teams to resolve unique or specific requests. All communication will be centralized within the ticket, so stakeholders can quickly see updates and efficiently resolve tickets.

And with automated email messaging, you can automatically send updates to requesters and inform them when a ticket is paused, prioritized, solved, or backlogged.

The service desk template has predefined settings that can be modified according to your business needs. You can also connect it to other IT templates inside Pipefy to improve communication between different departments.

This helps your company avoid operational mistakes and reduce ticket lead time.

Create customized reports and dashboards by combining different filters to measure team performance, bottlenecks, ticket lead time, or cycle time.

Choose what data you want to analyze, share it with stakeholders, and improve your IT service desk operation.

Leverage Pipefy’s features and capabilities to build and manage error-proof processes. Download our IT service desk template, and try it for free for as long as you like.